Return Policy

Eligibility:

• Items must be returned within 30 days of delivery.
• To qualify for a return, items must be in their original condition, unused, and in the original packaging with all tags and labels attached.

Steps to Return an Item:

1. Initiate a Return:
   • Contact our customer service team at support@brettandrewsimmons.com or call us at (123) 456-7890 to request a Return Authorization (RA) number. Please provide your order number and the reason for your return.
2. Prepare Your Package:
   • Place the item(s) in the original packaging along with a copy of your receipt or order confirmation. Clearly mark the RA number on the outside of the package.
3. Ship Your Return:
   • Send your package to the following address:
     • Wizarding World Playthings Returns
     • 9 3/4 Diagon Alley, Suite 301
     • London, UK 10001
   • We recommend using a trackable shipping service to ensure safe delivery.

Refunds:

• Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect your return.
• Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item.

Exchange Policy

Eligibility:

• Exchanges are accepted within 30 days of purchase for items of equal or lesser value.
• Items must be in their original condition, unused, and in the original packaging.

How to Exchange an Item:

1. Contact Us:
   • Reach out to us at support@brettandrewsimmons.com or (123) 456-7890 to request an exchange and confirm the availability of the replacement item.
2. Return the Original Item:
   • Follow the return process outlined above.
3. Receive Your Exchange:
   • Once we receive and inspect the returned item, we’ll ship the replacement item to you at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or issue a refund, including any return shipping costs.

Contact Us

For any questions or assistance with your return or exchange, please feel free to reach out to our customer service team:

• Email: support@brettandrewsimmons.com
• Phone: (123) 456-7890
• Address: 9 3/4 Diagon Alley, Suite 301, London, UK 10001